FAQ
Resolve common problems with sign-in, access, and results.
Check sign-in, space access, or task results for the problem you have.
What if I cannot sign in?
- Open Feiji.
- Retry a sign-in method on the sign-in page.
- Contact your administrator if sign-in still fails.
Why can I not find a space?
You can access only spaces you have permission to use.
- Ask a space manager to check your membership.
- Open the space again after you receive access.
Why can a colleague not open a link?
Copy link does not grant space access.
- Check which space holds the content.
- Ask a manager to check your colleague’s membership.
What if Xiaoji’s answer is wrong?
- Ask Xiaoji to name the source file and section.
- Open the source.
- Check the incorrect content.
- Request a correction in the same chat.
Why is an app upload missing?
Draft uploads are simulated.
- Confirm that you used the published app.
- Retry with a file that contains no sensitive information.
- Check the file in the target space.
See Apps.
Why is Xiaoji waiting for me?
Xiaoji may need you to sign in or supply information.
- Read the short request in the chat.
- Complete the requested action.
Where can I read an error notice?
Errors appear as short notices at the bottom right.
- Read the notice.
- Follow it to correct the problem.
- Record the item name and failed action if the problem continues.
- Report the problem to your administrator.
Note: Keep passwords and verification codes out of problem reports. See Settings for help.